Call Center Agent
Athens, GreeceYour day-to-day responsibilities:
· Manage inbound and outbound calls in a timely manner
· Follow communication “scripts” when handling different topics
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records in our call center database in a comprehensible way
· Meet personal/team qualitative and quantitative targets
Skills we can’t do without
· Previous experience in a customer support role
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
· Fluency in English and any other language will be considered a plus